One Question, One Powerful Number

The Net Promoter Score distills customer sentiment into a single metric: "How likely are you to recommend us?" — answered 0 to 10. This net promoter score calculator turns your response counts into the industry-standard NPS.

The Segmentation

9–10 are promoters — loyal, vocal advocates. 7–8 are passives — content but uncommitted. 0–6 are detractors — at risk of churning and, worse, warning others. NPS subtracts the detractor share from the promoter share, so every detractor must be outweighed by advocates.

Using the Score

Track NPS over time and across segments — it is a directional loyalty gauge, not a precise forecast. Benchmarks help ("above 30 is good"), but your own trend, paired with the promoter/detractor split, tells the real story.